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Despatch & Returns
Despatch & Returns
Updated over a week ago

At, we understand the excitement of receiving personalized items, and we strive to make your shopping experience as delightful as possible. Here's everything you need to know about our dispatch and delivery process:

Dispatch Time

All our personalized items are crafted with care, exclusively for you. Our dedicated team works diligently to ensure your order is prepared to perfection. We aim to dispatch orders within 5 working days from the date of your purchase.

Estimated Delivery

During the checkout process, you will receive an estimated delivery date based on your location and chosen delivery options. Additionally, you will find this information in your order confirmation email. While we do our utmost to meet these estimated times, please be aware that unforeseen circumstances, particularly during peak seasons, may affect delivery times. Rest assured, we are committed to delivering your special gifts as swiftly as possible.

Flexible Delivery Options

We offer flexible delivery options to accommodate your needs. You have the freedom to send gifts to any address you desire. Plus, we understand the importance of surprises, which is why we do not include invoices in the package. Your gift should be as delightful as you intended it to be!

Postage Costs

Great news! We've simplified our postage costs to make your shopping experience even better. Regardless of the number of products in your order, we offer a flat rate delivery charge for your entire purchase.

  • Republic of Ireland: €5.99 for delivery.

  • United Kingdom: €5.99 for delivery.

At, we believe in straightforward pricing, ensuring that your shopping experience is both enjoyable and cost-effective.


Your satisfaction is our top priority at If, for any reason, you are not 100% satisfied with your purchase, we're here to help you with our hassle-free returns policy:

30-Day Return Policy You can return items within 30 days of your purchase, provided they meet our return criteria. To initiate a return or request a replacement, please contact our customer support team with your order number. We are here to assist you through the entire return process.

Shipping Expenses For damaged or defective items, we are happy to cover the shipping expenses associated with returning the product. Your satisfaction is our commitment, and we will ensure that any issues with your order are promptly addressed.

Personalised Items Please note that personalised items are crafted uniquely for you and, therefore, are non-returnable. We take great care in creating these one-of-a-kind treasures, and they are specially made with your personal touch.

Should you have any questions or need further assistance with your dispatch, delivery, or returns, please do not hesitate to contact our dedicated support team. Your happiness is our priority, and we are here to ensure your shopping experience with is nothing short of exceptional.

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