Review Your Order Confirmation: Your order confirmation email contains the estimated delivery date. Compare this with the current date to confirm if your delivery is indeed late.

Account Information: If you have an account with us, log in and check the estimated delivery date in your order history.

Use the Tracking Number: Utilise the tracking number provided in your despatch email to check the latest status of your delivery.

Courier’s Website: Visit the courier’s website and enter your tracking number for detailed information.

Personalisation Time: Remember that personalised items take additional time to prepare before dispatch.

High Demand Periods: During peak seasons like holidays, delays are more common due to increased volume of orders and postal service overload.

Direct Inquiry: If the tracking information indicates a delay or stall in delivery, contact the courier directly. They may have more current information on the status of your delivery.

Customer Support: If you're unable to get a satisfactory response from the courier, or if the delivery exceeds the estimated time by a considerable margin, contact our customer support team.

Provide Details: Share your order number and tracking details so we can assist you more effectively.

Investigation: We will investigate the issue with the courier and strive to find a resolution.

Replacement or Refund: Depending on the situation and our policies, we may offer to send a replacement or process a refund.

Feedback: Your feedback is important. Let us know about your experience so we can work to prevent similar issues in the future.