Step 1: Understanding the Timeframe
Act Quickly: Due to the nature of personalised products, time is of the essence. There is a short window, typically one hour, where modifications or cancellations are possible.
Step 2: How to Cancel or Modify Your Order
Contact Customer Service: As soon as you decide to cancel or modify your order, contact our customer service team immediately. This can be done via email, using the contact information provided on our website.
Provide Order Details: When contacting us, please have your order number and details ready. This will help us process your request more efficiently.
Step 3: Modifying Your Order
Feasibility: Modifications depend on how far your order has progressed. We'll do our best to accommodate changes to things like personalisation details, quantities, or shipping addresses if the order hasn't been fully processed.
New Order Confirmation: If a modification is possible, we’ll confirm the changes and send you an updated order confirmation.
Step 4: Cancelling Your Order
Cancellation Policy: For non-personalised items, cancellations can usually be processed before the order is shipped. For personalised items, cancellations are subject to the production status.
Refunds: If the cancellation is confirmed, we'll process your refund as per our refund policy. The amount and time frame for the refund will depend on your original payment method.
Step 5: What to Do If Your Order Can't Be Modified or Cancelled
Returns and Refunds: If your order has already entered the personalisation phase or been despatched, unfortunately we are unable accept returns for personalised gifts.
Customer Support: Our team is available to discuss any alternative solutions and assist you in any way possible.
Additional Information
Order Status: Keep an eye on your email for updates about your order status.
Understanding the Process: Personalised items require a unique process, which can limit the ability for changes once production has started.
Need Assistance?
If you have any questions or need help with cancelling or modifying your order, please don’t hesitate to contact our customer support team. We’re here to ensure your shopping experience is as smooth and enjoyable as possible.