Email Confirmation: After placing your order, you'll receive an order confirmation email. This email will contain your order number, a summary of your personalised items, and other relevant details.

Order Number: Keep your order number handy. You'll need it to track your order's status.

Log In to Your Account: If you have an account with us, log in and navigate to the ‘My Orders’ section. Here you'll find all your order details.

Guest Users: If you checked out as a guest, use the link provided in your confirmation email to access your order information.

Find Your Tracking Number: Once your personalised gift is despatched, we'll send you another email with a tracking number.

Use the Tracking Number: Visit our courier's website and enter the tracking number to see the current status of your delivery.

Processing: Your order is being prepared. Personalisation takes time, so this status might last a little longer for custom items.

Dispatched: Your order has left our warehouse and is on its way to you.

Out for Delivery: Your order is with the delivery driver and will be with you soon.

Delivered: Your order has arrived at its destination.

Check the Courier's Website: Sometimes delays happen due to unforeseen circumstances. Check the courier's website for any service updates.

Contact Us: If there’s a significant delay or if you’re having trouble with tracking your order, please get in touch with our customer support team. We’re here to help ensure your personalised gift arrives as expected.

Check Your Delivery: Upon receiving your order, inspect your personalised items to ensure they meet your expectations.

Feedback: We love to hear about your experience, so feel free to leave us feedback or a review.