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How to Return an Item

We understand that there may be occasions when you need to return an item

Updated over a week ago

Step 1: Eligibility Check

  • Review Our Return Policy: Before initiating a return, familiarise yourself with our return policy to ensure that your item is eligible for return. Please note that personalised gifts cannot be returned unless they are faulty or damaged.

Step 2: Contact Customer Support

  • Reach Out to Us: Contact our customer support team to notify them of your intention to return a non-personalised item.

  • Provide Details: Be prepared to provide details about your order, including the order number and the specific item you wish to return.

Step 3: Return Authorisation

  • Wait for Authorisation: Our customer support team will guide you through the return process and provide you with a return authorisation, including any necessary instructions.

Step 4: Package Your Item

  • Secure Packaging: Ensure that the item is securely packaged to prevent damage during transit.

  • Include Documentation: Include any documentation provided by our customer support team, such as a return authorization form.

Step 5: Shipping the Item

  • Return Shipping: You may be responsible for the cost of return shipping, depending on our return policy.

  • Tracking: Use a tracked and insured shipping method to ensure the safe return of the item.

Step 6: Inspection and Refund

  • Item Inspection: Once we receive the returned item, we will inspect it to ensure it meets our return criteria.

  • Refund Process: If the item is eligible for a refund, we will initiate the refund process.

Benefits of Our Return Process

  • Customer Satisfaction: We aim to provide a hassle-free return process to ensure customer satisfaction.

  • Quality Assurance: Returned items are inspected to maintain the quality of our products.

Personalised Gifts Return Policy

Please note that personalised gifts are excluded from our standard return policy. Personalised items can only be returned if they are faulty or damaged. In such cases, please contact our customer support team for assistance.

If you have any questions or require further information about our return process, please don't hesitate to reach out to our customer support team. We are here to assist you.

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