Review Our Return Policy: Before initiating a return, familiarise yourself with our return policy to ensure that your item is eligible for return. Please note that personalised gifts cannot be returned unless they are faulty or damaged.

Reach Out to Us: Contact our customer support team to notify them of your intention to return a non-personalised item.

Provide Details: Be prepared to provide details about your order, including the order number and the specific item you wish to return.

Wait for Authorisation: Our customer support team will guide you through the return process and provide you with a return authorisation, including any necessary instructions.

Secure Packaging: Ensure that the item is securely packaged to prevent damage during transit.

Include Documentation: Include any documentation provided by our customer support team, such as a return authorization form.

Return Shipping: You may be responsible for the cost of return shipping, depending on our return policy.

Tracking: Use a tracked and insured shipping method to ensure the safe return of the item.

Item Inspection: Once we receive the returned item, we will inspect it to ensure it meets our return criteria.

Refund Process: If the item is eligible for a refund, we will initiate the refund process.

Customer Satisfaction: We aim to provide a hassle-free return process to ensure customer satisfaction.

Quality Assurance: Returned items are inspected to maintain the quality of our products.