Step 1: Order Despatch
Despatch Notification: When your order is despatched from the warehouse, you’ll receive an email notification. This email will include a tracking number and a link to the courier's tracking page.
Order Details Page: If you have an account with us, you can also find the tracking information on your order details page within your account.
Step 2: Using the Tracking Number
Visit the Courier’s Website: Click on the link provided in the dispatch email or enter the tracking number on the courier's website.
Real-Time Updates: The tracking page will provide real-time updates on the location and status of your delivery.
Step 3: Understanding Tracking Statuses
In Transit: Your package is on the way to you.
Out for Delivery: Your package has reached the local delivery office and is on its way to your delivery address.
Delivered: Your package has been delivered to the specified address.
Step 4: If Your Delivery Is Delayed
Check for Updates: Regularly check the tracking information for any updates. Delays can occasionally occur due to unforeseen circumstances.
Contact the Courier: If there is a significant delay or if the tracking status hasn't updated for an extended period, contact the courier service for more information.
Reach Out to Us: If you’re unable to resolve the delay with the courier, please contact our customer support for assistance.
Step 5: Receiving Your Order
Be Available: Ensure that someone is available to receive the delivery, especially for personalised items which may require a signature.
Check Your Order: Upon receiving your package, check that the personalised details are correct and the item is in good condition.
Need Help?
If you encounter any issues with tracking your delivery, or if you need further assistance, our customer support team is here to help. Contact us with your order number and tracking details, and we’ll do our best to resolve any issues promptly.