Check Tracking Information: First, verify the status of your delivery using the tracking number provided.

Delivery Timeline: Consider the estimated delivery time. Delays can happen, especially during peak periods.

Inspect on Arrival: Upon receiving your order, inspect it for any signs of damage.

Document the Damage: If possible, take photos of the damaged item and packaging. This will be helpful when you contact us.

Contact Customer Service: Reach out to us as soon as possible. Provide your order number, tracking details, and any relevant photos (for damaged items).

Email: Email us at [email protected] to report lost or damaged deliveries.

Our AI assistant 'Fin' may first try to resolve most frequently asked questions. Please use the 'Get More Help' help at any option to speak directly to a member of the team.

Investigation: We will investigate with the courier service to determine what happened to your package.

Replacement or Refund: Depending on the outcome of the investigation and your preference, we can arrange for a replacement to be sent or process a refund.

Assessment: We will assess the damage and determine the best course of action.

Return Process: If needed, we'll guide you through the return process for the damaged item.

Replacement or Refund: We can either send a replacement item or process a refund, depending on the situation and your preference.

Quality Assurance: We continually work on improving our packaging and handling processes to prevent such issues.

Feedback: Your feedback is valuable. Let us know about your experience so we can improve our services.