Check Tracking Information: First, verify the status of your delivery using the tracking number provided.

Delivery Timeline: Consider the estimated delivery time. Delays can happen, especially during peak periods.

Inspect on Arrival: Upon receiving your order, inspect it for any signs of damage.

Document the Damage: If possible, take photos of the damaged item and packaging. This will be helpful when you contact us.

Contact Customer Service: Reach out to us as soon as possible. Provide your order number, tracking details, and any relevant photos (for damaged items).

Email or Phone: Use the contact details on our website to report lost or damaged deliveries.

Investigation: We will investigate with the courier service to determine what happened to your package.

Replacement or Refund: Depending on the outcome of the investigation and your preference, we can arrange for a replacement to be sent or process a refund.

Assessment: We will assess the damage and determine the best course of action.

Return Process: If needed, we'll guide you through the return process for the damaged item.

Replacement or Refund: We can either send a replacement item or process a refund, depending on the situation and your preference.

Quality Assurance: We continually work on improving our packaging and handling processes to prevent such issues.

Feedback: Your feedback is valuable. Let us know about your experience so we can improve our services.