Step 1: Accessing Your Invoice
Email Invoice: After placing your order, you will receive an invoice in your confirmation email.
My Account: If you have an account with us, you can also access your invoice by logging in and visiting the 'My Orders' section.
Step 2: Invoice Breakdown
Order Number: This unique number is your reference for any queries related to your order.
Personalisation Details: For each personalised item ordered, the specific customisation details will be listed.
Itemised Costs: Each product will have an individual cost. Personalised items may have additional charges for the customisation.
Subtotal: This is the total cost of the items before any taxes, shipping, or discounts.
Shipping Charges: Details of the shipping fees based on the delivery method you chose.
Discounts/Promo Codes: If you applied a promo code, the discount amount will be shown here.
VAT/Taxes: The total tax amount charged.
Total Amount: The final amount charged, including product costs, taxes, and shipping.
Step 3: Billing Information
Your Details: This section includes your billing address and contact information.
Payment Method: Shows the last four digits of the card or the payment method used for the purchase.
Step 4: Shipping Information
Delivery Address: The address where the order will be shipped, especially important to verify for personalised gifts.
Expected Delivery Date: An estimated date or range when you can expect to receive your order.
Step 5: What to Do If There Are Discrepancies
Review Carefully: Double-check the invoice to ensure all information is correct, especially the personalisation details.
Contact Us: If you find any discrepancies or have questions about your invoice, reach out to our customer support immediately for assistance.
Need Further Help?
Our customer service team is available to answer any questions you may have about your order invoice. We aim to ensure your shopping experience is as smooth and transparent as possible, especially when it comes to personalised gifts.