Whether you have a specific question about a product's features, customisation options, or availability, we're here to help. You can easily ask a question about a product through two different methods: on the product page itself or by getting in touch with our support team.
Method 1: Asking a Question on the Product Page
Visit the Product Page: Navigate to the product page of the item you have a question about. You can browse our selection of personalised gifts and select the product in question.
Locate the Question Section: Scroll down the product page until you find a section labeled "Product Questions" or a similar title. This is where you can ask your question.
Ask Your Question: Click on the "Ask a Question" or similar button within the product questions section. A text box will appear, allowing you to type and submit your question.
Submit Your Question: Type your question in the provided text box and click "Submit" or a similar button to send your question. Your question will be sent to our team for a response.
Check for Answers: Keep an eye on the product page for answers to your question. Our team will respond to your enquiry as soon as possible. You may also receive email notifications when there are updates to your question.
Method 2: Getting in Touch with Our Support Team
If you prefer a more direct approach or have a question that requires personalized assistance, you can always get in touch with our support team:
Visit the Contact Us Page: Go to our Contact Us page, where you can find various contact options.
Select "Product Enquiry": Choose the option related to product inquiries or questions about a specific product. This ensures that your enquiry is directed to the right department.
Provide Product Details: When you reach out to us, be sure to include the name or description of the product you have a question about. The more details you provide, the better we can assist you.
Submit Your Enquiry: Type your question or inquiry in the message box and submit it to our support team. We will respond to your message promptly with the information you need.
Thank You for Your Questions
We appreciate your interest in our products and your commitment to making well-informed decisions. If you have any questions or need assistance with a specific product, please don't hesitate to ask. Our team is here to provide you with the information and support you require.