We value your feedback and are here to assist you with any questions, concerns, or issues you may have while using our website. Contacting our customer support team is easy:
1. Email Support
Email Address: Send an email to our customer support team at [email protected].
Include Details: Provide as much detail as possible about your enquiry, question, or issue.
Our AI assistant 'Fin' may first try to resolve most frequently asked questions. Please use the 'Get More Help' help at any option to speak directly to a member of the team.
3. Live Chat
Live Chat: You can access live chat support on our website (when available). Look for the chat icon and initiate a conversation with our support representatives.
Our AI assistant 'Fin' may first try to resolve most frequently asked questions. Please use the 'Get More Help' help at any option to speak directly to a member of the team.
4. Social Media
Social Media: Reach out to us on our official social media accounts (e.g., Facebook, Instagram).
Provide Details
When contacting customer support, it's helpful to provide the following details to assist us in addressing your query effectively:
Your full name
Email address associated with your account (if applicable)
Order number (if relevant)
A detailed description of your question or issue
Any relevant screenshots or attachments
Response Time
Our customer support team aims to respond to your enquiries as promptly as possible. Response times may vary depending on the volume of requests, but we strive to address your concerns in a timely manner, typically within 24 hours.
Feedback
We welcome your feedback and suggestions for improving our website and services. If you have any ideas or recommendations, please share them with our support team.