Step 1: Double-Check the Promo Code
Accuracy: Ensure that you have entered the promo code accurately. Promo codes are case-sensitive, so check for any uppercase or lowercase letters.
No Extra Spaces: Make sure there are no extra spaces before or after the promo code.
Step 2: Promo Code Terms
Review Terms: Review the terms and conditions associated with the promo code. Ensure that you meet all the requirements, such as a minimum purchase amount or eligible products.
Expiration Date: Check if the promo code has expired. Promo codes are often time-sensitive.
Step 3: Promo Code Eligibility
Eligible Products: Confirm that the items in your cart are eligible for the promo code discount. Some promo codes apply only to specific products or categories.
Quantity Restrictions: Check if there are any restrictions on the quantity of items that can be discounted with the promo code.
Step 4: Clear Basket and Retry
Clear Basket: If you believe there may be an issue with your current basket, you can try clearing it and starting over. Remove all items, close the basket, and add the items again before applying the promo code.
Step 5: Contact Customer Support
Customer Support: If you have tried all the above steps and are still experiencing issues, please contact our customer support team for assistance.
Provide Details: When reaching out for support, provide details about the promo code, the items in your cart, and any error messages you received.
Benefits of Troubleshooting
Savings: By troubleshooting promo code issues, you can ensure that you receive the intended discount and maximise your savings.
Customer Support: Our customer support team is dedicated to helping you resolve any issues, ensuring a smooth shopping experience.
Note:
One Promo Code per Order: In most cases, you can use only one promo code per order. If you have multiple promo codes, choose the one that offers the best discount for your order.
Need Assistance?
If you require assistance with troubleshooting promo code issues, have questions, or need further clarification, please don't hesitate to contact our customer support team. We are here to assist you and ensure that you enjoy the benefits of our promotions.